Returns

How we handle returns

Introduction

  • Products from “Our designs” are eligible for returns, meanwhile custom made prints cannot be returned.

 

Eligibility for Returns

  • Custom products and items on sale are not eligable for returns.
  • Products from our designs can be returned within 14 days of purchase. The postage, both ways, should be covered by the customer. 39SEK as well as the return postage. The postage needs to be trackble and arranged by the customer.

 

Timeframe for Returns

  • You can return the product within 14 days of purchase.
  • If the delivery for some reason prolongs beyond 5 business days, the 14 days from purchase is extended by as many days as the product was delayed.

 

Condition of Returned Items

  • Returned products must be in original packaging. No damages are accepted to the product or the packaging.
  • Folds, crinkles, stains and tear are examples of damage that may disqualify a prodcut from return.

 

Return Procedure

  • To return an item, please contact us regarding your wish to make a return. We will require a tracking number. The return postage and the original postage is payed by customer in the case of returns. The original postage of 39SEK will be deducted from the refund.

 

Refunds

  • The refund is iniciated as the product is controlled and accepted. If there is no issue, the refund will be made within 2-5 business days. The transfer can take up to two weeks.
  • The only deduction that will be made to the refund is 39SEK for the shipment.

 

Customer Service

  • If you have any questions regarding returns or refunds, click here to contact us
  • If you are not satisfied with your product, please contact us

 

Conclusion

  • To summarize, we offer returns on products from our designs, not custom products or products on sale. We aim to be simple and clear in our comunication regarding returns. Our goal is that you as customer are happy with your product, so please don´t hesitate to contact us for any questions.
  • We recommend to review this policy before making any orders.

 

 

Contact Us About Our Return Policy

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